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Last updated: May 2026
PLEASE READ THESE TERMS AND CONDITIONS OF USE ("Agreement," "Terms," or "Terms and Conditions") IN THEIR ENTIRETY BEFORE ACCESSING, BROWSING, OR OTHERWISE USING THIS WEBSITE OR ENGAGING THE SERVICES OF PRIMUS PAINT CO ("Company," "we," "us," or "our"). BY ACCESSING THIS WEBSITE OR REQUESTING, SCHEDULING, OR RECEIVING SERVICES FROM THE COMPANY, YOU ("User," "Customer," "you," or "your") ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT AND ALL INCORPORATED POLICIES, INCLUDING BUT NOT LIMITED TO THE COMPANY'S PRIVACY POLICY, WHICH IS HEREBY INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE OR ENGAGE THE COMPANY'S SERVICES. Your continued use of this website following the posting of any amendments to this Agreement shall constitute your acceptance of such amendments, whether or not you have actually read them. The Company reserves the right to revise, amend, supplement, or replace this Agreement at any time and for any reason, with or without prior notice, at its sole and absolute discretion.
For purposes of this Agreement, the following terms shall have the meanings ascribed to them herein, unless context otherwise requires: (a) "Services" means all residential and commercial interior and exterior painting, surface preparation, specialty coating, cabinet refinishing, epoxy flooring, decorative finishing, and related services provided by the Company, whether described on this website or agreed upon separately by the parties; (b) "Website" means the domain and all associated subdomains, pages, content, and functionality operated by or on behalf of the Company; (c) "Content" means all text, photographs, graphics, illustrations, video, audio, data, code, and other materials appearing on or transmitted through the Website, regardless of origin or authorship; (d) "Third-Party Content" means any Content not originally created by the Company, including but not limited to licensed stock photography, third-party trademarks, embedded tools, and any material produced in whole or in part through the use of automated, algorithmic, generative, or artificial-intelligence-assisted systems, whether or not such systems were operated by or on behalf of the Company; (e) "Service Agreement" means any written, electronic, or verbal agreement between the Company and a Customer governing the scope, price, schedule, and terms of a specific Services engagement; (f) "Claim" means any claim, demand, cause of action, suit, proceeding, loss, damage, liability, cost, or expense of any kind or nature whatsoever.
The Company provides residential and commercial painting and related finishing services within Baltimore City and such surrounding Maryland counties as the Company elects to serve at its sole discretion, which service area may be modified, expanded, or contracted at any time without notice. All Services are subject to the execution of a Service Agreement, the terms of which shall govern the specific engagement and, to the extent of any conflict with this Agreement, shall control with respect to that engagement only. Nothing on this Website constitutes an offer, binding commitment, or guarantee of service availability, pricing, scheduling, or any particular outcome. The Company expressly reserves the right to decline any service request for any lawful reason.
All estimates and quotes provided by the Company — whether in person, by telephone, via electronic communication, or through this Website — are provided without charge and impose no obligation on either party unless and until incorporated into a fully executed Service Agreement. Estimates are based on conditions observable at the time of assessment and are subject to material change in the event that actual conditions, scope, surface preparation requirements, material costs, labor availability, or other relevant factors differ from those assessed or assumed at the time the estimate was prepared. Estimates shall be valid for a period of thirty (30) calendar days from the date of issuance, after which they expire automatically and are of no further force or effect. Any change to the agreed scope of work following execution of a Service Agreement shall be reflected in a written change order duly authorized by both parties prior to the commencement of such additional or modified work; verbal authorizations for scope changes are not binding on the Company. The Company makes no warranty as to the accuracy or completeness of any price estimate.
Scheduling of Services is subject to crew availability, weather conditions, material lead times, and other factors within or beyond the Company's control. The Company requests not less than forty-eight (48) hours' advance notice for rescheduling or cancellation of a confirmed appointment; failure to provide such notice may, at the Company's discretion, result in a rescheduling fee as set forth in the applicable Service Agreement. The Company reserves the right to reschedule any appointment due to inclement weather, unsafe working conditions, equipment failure, crew illness or unavailability, or any other circumstance, and shall endeavor to provide reasonable advance notice of any such rescheduling. The Company shall not be liable for any loss, cost, damage, or inconvenience arising from scheduling delays or changes regardless of cause.
Payment terms applicable to any Services engagement shall be set forth in the relevant Service Agreement. In the absence of a written Service Agreement specifying alternative terms, payment in full is due upon completion of Services. The Company accepts cash, check, and major credit cards; acceptance of alternative payment methods is at the Company's sole discretion. Any balance remaining unpaid thirty (30) days following the invoice date shall accrue interest at the rate of one and one-half percent (1.5%) per month, or the maximum rate permitted by applicable Maryland law, whichever is less, compounded monthly. The Customer shall be responsible for all reasonable costs of collection, including attorneys' fees, incurred by the Company in connection with any past-due balance.
Customer acknowledges and agrees that, as a condition of the Company's performance of Services, Customer shall: (a) provide unobstructed physical access to all areas designated for painting or other Services at the times agreed upon; (b) remove, relocate, or adequately protect all personal property, furniture, fixtures, artwork, electronics, valuables, and other items from work areas prior to the scheduled start date, it being understood that the Company shall not be responsible for the removal, protection, storage, or reinstallation of any such items; (c) ensure that the work environment is free of hazards, including but not limited to unsafe flooring, exposed electrical components, and unstable structures; (d) disclose in writing, prior to commencement of work, the known or reasonably suspected presence of lead-based paint, asbestos-containing materials, mold, or other hazardous substances in the work area; and (e) ensure that all required permits, if any, have been obtained. Failure to satisfy any of the foregoing conditions may result in project delays, additional charges, or termination of the Service Agreement at the Company's election, without liability to the Company.
Subject to the limitations set forth herein, the Company warrants that Services will be performed in a workmanlike manner consistent with industry standards applicable to residential and commercial painting in the State of Maryland. In the event Customer believes a workmanship defect exists, Customer must provide written notice to the Company within seven (7) calendar days of project completion, specifying the nature and location of the alleged defect in reasonable detail. The Company's sole obligation upon receipt of timely written notice of a valid workmanship defect shall be to return and correct the defective work at no additional charge, at a mutually convenient time. THIS WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY THE COMPANY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty does not cover: (i) damage resulting from subsequent modification, alteration, or abuse; (ii) normal wear and tear or weathering; (iii) damage caused by water intrusion, structural movement, or substrate failure not attributable to the Company's workmanship; (iv) color fading or sheen variation within manufacturer tolerances; or (v) any condition existing prior to the commencement of Services.
THIS WEBSITE AND ALL CONTENT HEREON ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, OR TIMELINESS WITH RESPECT TO ANY CONTENT, INFORMATION, PRODUCT, OR SERVICE DESCRIBED ON OR ACCESSIBLE THROUGH THIS WEBSITE. The Company does not warrant that this Website will be uninterrupted, error-free, or free of viruses or other harmful components, and assumes no responsibility for errors or omissions in the Content. Descriptions of services, timelines, processes, and results appearing on this Website are provided for general informational and illustrative purposes only, are not representations of fact, and shall not be construed as a guarantee of any particular outcome, timeline, or standard of service on any individual project. Actual results will vary materially based on surface conditions, substrate type, ambient temperature and humidity, prior coating history, color selection, product availability, Customer preparation, and other factors beyond the Company's control or prediction.
The photographs, renderings, and other visual materials displayed throughout this Website — including without limitation on portfolio pages, project detail pages, service description pages, homepage sections, and all other areas of the Website — consist in substantial part of stock imagery and related visual Content obtained under license from third-party platforms and content providers, including but not limited to Unsplash, Inc., whose materials are made available pursuant to the Unsplash License (the terms of which are available at unsplash.com/license and are incorporated herein by reference solely as they pertain to the Company's use of such imagery). Such images are used for general illustrative and aesthetic purposes and, except where the Company has expressly and specifically identified a photograph as depicting an actual completed project of the Company, no photograph or visual element on this Website constitutes a representation that it depicts work performed by, property serviced by, or results achieved by the Company. Copyright in all third-party images remains with the respective photographer or rights holder; the Company makes no claim of ownership therein. Additionally, certain visual and written Content appearing on this Website may have been produced, drafted, enhanced, summarized, or otherwise processed using automated systems, generative algorithms, large language models, image synthesis tools, or other artificial-intelligence-assisted technologies ("AI Tools"), whether operated by or licensed to the Company or provided by third-party vendors. The involvement of AI Tools in the creation or preparation of any particular item of Content is not individually disclosed or flagged, and the Company makes no representation as to the extent, nature, or degree of AI Tool involvement in any Content. Content produced with the assistance of AI Tools has been subject to review and approval by Company personnel prior to publication; however, the Company does not warrant that such Content is accurate, complete, current, or free from error, and such Content should not be relied upon as a substitute for professional advice. Nothing in this Section shall be construed as limiting the Company's ability to use AI Tools in the creation, editing, or publication of any Content, now existing or hereafter developed, in any manner the Company deems appropriate.
The Company's trade name "Primus Paint Co," its logo, brand identity, trade dress, and any original literary or artistic works authored solely by the Company are proprietary to the Company and protected under applicable federal and Maryland intellectual property law. All third-party photographs and visual materials appearing on this Website are the property of their respective copyright holders and are used by the Company pursuant to license; the Company expressly disclaims any ownership interest in such materials. Reproduction, distribution, public display, creation of derivative works from, or commercial exploitation of any Content appearing on this Website — whether originated by the Company or licensed from third parties — without prior written authorization from the applicable rights holder is strictly prohibited and may give rise to civil and criminal liability. For the avoidance of doubt, the permissions granted by any third-party license (including the Unsplash License) extend only to the Company's own use and do not transfer to visitors or users of this Website.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE TO ANY PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE SERVICES, OR THE WEBSITE, INCLUDING WITHOUT LIMITATION LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE GOODS OR SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The Company's aggregate liability for any and all Claims arising out of or relating to a specific Services engagement shall not exceed the total amount actually paid by Customer to the Company for that specific engagement. The foregoing limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. The Company is not responsible for pre-existing damage, latent defects, structural conditions, substrate failure, or any condition not caused by the Company's own workmanship.
Customer agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, contractors, and agents from and against any and all Claims (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's breach of this Agreement or any Service Agreement; (b) Customer's failure to disclose known hazardous materials or unsafe conditions; (c) Customer's negligence or willful misconduct; or (d) any third-party claim arising from access to the work site facilitated by Customer.
This Agreement shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-laws principles. Any dispute, controversy, or claim arising out of or relating to this Agreement or the Services that cannot be resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted in Baltimore City, Maryland. Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Baltimore City or Baltimore County, Maryland to prevent irreparable harm pending arbitration. THE PARTIES IRREVOCABLY WAIVE ANY RIGHT TO A JURY TRIAL WITH RESPECT TO ANY DISPUTE ARISING UNDER THIS AGREEMENT.
If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect. No waiver by the Company of any breach or default shall be deemed a waiver of any subsequent breach or default, and no waiver shall be effective unless in writing signed by an authorized representative of the Company. This Agreement, together with any applicable Service Agreement and the Company's Privacy Policy, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior or contemporaneous understandings, representations, and agreements, whether written or oral.
The Company reserves the right to modify, amend, supplement, or replace this Agreement at any time and for any reason, with or without notice, by posting an updated version to this Website. Your continued access to or use of this Website or the Services following any such amendment constitutes your acceptance of the amended Agreement. It is your responsibility to review this Agreement periodically. The Company assumes no obligation to notify any individual user of amendments to this Agreement.
Questions or written notices under these Terms should be directed to: